Products purchased directly from mrpip.com can be returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories.
We want you to love the products you get from us as much as we love making them. If the product you receive is not functioning, damaged or you are simply not completely satisfied with your product at the time you receive it, we will happily offer you a replacement or a full refund. We will pay for the return shipment and provide a replacement product or fully refund you the cost of your purchase (product and ground transportation). Expedited shipments will be credited at the value of standard shipping. Orders which qualify for free shipping will not receive a refund for shipping cost if other method was chosen.
We are not able to offer returns and exchanges on products purchased through retailers other than the mrpip.com e-commerce site. However, we will replace a damaged item as per our warranty policy.
If you wish to return the product, please contact us via email (firstname.lastname@example.org) within the 30-day period. We will happily assist you in the return and issue your full refund in the same form of payment the purchase was made.
Here are some simple tips to help us handle your return faster
1. Try to include as much detail about the problem as possible in your email.
2. Be sure to add your order number, if purchased from mrpip.com, or include an attachment of your invoice/receipt if purchased elsewhere.
3. Please send just one email; sending multiple emails for the same issue slows down the process.
4. Please specify which product(s) and reason for return/exchange/replacement.